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Discussion
In my current experience, I used the strategies in Part 13 to present an assertive stance during a cross-functional team meeting. One of the most controversial problems was related to standards of patient care practices, which warranted a different technique for better results. By applying the skills mentioned above, I started by looking for mutual ground, emphasizing the strong points of the existing model while making my argument without demeaning or contradicting others. I stated, "Whereas our current protocol has remedied to the extent possible, yet, putting into consideration the evidence of integration, it is more to which patient recovery rates can attain."
Humor can also be a powerful therapeutic tool when applied appropriately. The three criteria for this purpose include being patient-centered, contextually appropriate, and the professional boundary not undermined. For example, the most suitable instance of humor might be when a patient is tense about a minor procedure. Then I can say jokingly, "We will finish up even before you say 'supercalifragilisticexpialidocious'—and please check my pronunciation of that," so I can have a chance to relieve the patient's mood.
Our organization uses the SBAR tool (Situation, Background, Assessment, Recommendation) to do the nursing handoff. Therefore, this method is highly structured and aims to transmit the most important information concisely and conveniently (Skär and Siv 235).
While figuring out what should be imprinted in the documentation, I assess the patient's present
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state, the care provided during the shift, any changes in the assessment data, and the recommendation for the next action or observation.
When confronted with a difficult patient criticizing the food and the staff, I felt a response of withdrawing emotionally. However, I consciously performed professionally by mastering the essence of competent therapeutic communication. I interacted with the patient directly, and I did so in such a way that I could get sufficient feedback to understand and successfully tackle his concerns.
The knowledge gained this week has empowered me to utilize questioning techniques that foster empathy and professionalism. For instance, when faced with a difficult patient vocally dissatisfied with their care, I would employ open-ended questions like, "Can you tell me more about what's troubling you?" or "What is one thing we could do right now to make you more comfortable?" This approach demonstrates concern and engages the patient in their care process, which can de-escalate tension and promote a cooperative atmosphere.
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Work Cited
Skär, Lisa, and Siv Söderberg. "Patients’ complaints regarding healthcare encounters and communication." Nursing open 5.2 (2018): 224-232.