HOTO7016 Mentoring & Leadership Development Poster and Reflective

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HOTO7016: MENTORING & LEADERSHIP

DEVELOPMENT

POSTER AND REFLECTIVE SUMMARY

DEVELOPING GLOBAL LEADERSHIP FOR

INTERNATIONAL HOSPITALITY MANAGEMENT

NAME:

ID:

MENTORING & LEADERSHIP DEVELOPMENT

Table of Contents

Effective Leadership Style............................................................................................2

Mentoring Activities and experiences...........................................................................4

Leadership Competencies............................................................................................6

Action Plan....................................................................................................................7

Poster..........................................................................................................................10

Reference...................................................................................................................13

Appendices.........................................................................................................................14

Appendix 1: 16 personality tests.............................................................................14

Appendix 2: Blake and Mouton Managerial grid.....................................................15

Appendix 3: Transactional analysis........................................................................16

Appendix 4: Poster presentation.............................................................................17

MENTORING & LEADERSHIP DEVELOPMENT

Effective Leadership Style

The global leadership and cross-cultural management have become significant for

integrating efficiency in the business operation for managing employees from

multicultural and diverse environments. Brower (2021), has mentioned that

appropriated leadership has been important for promoting cultural awareness, open

communication and adaptability significant for building empathy and coordination

among the team members. It is observed that the multicultural and inclusive leadership

styles provide the ability to manage the diverse employees with respect to their unique

characteristics, pivotal for increasing the effectiveness and performance of the team

(Bourke and Titus, 2020). Additionally, Bourke (2016), has mentioned six

characteristics of inclusive and multicultural leadership such as collaboration, cultural

intelligence, curiosity, commitment, cognizance and courage as shown in figure 1.

MENTORING & LEADERSHIP DEVELOPMENT

Figure 1: Six characteristics traits of the inclusive and multicultural leadership

(Source: Bourke, 2016)

Viewing the above facts, I have realised that in some instances during teamwork, I am

focused to increase the collaboration among the members, committed to deliver high

quality work on time, impart flexibility and more . Hence, in my opinion, I adhere to the

theoretical approaches of the multicultural and inclusive leadership style which is

significant for gaining leadership positions in renowned multinational tourism

companies assisting culturally diverse team members and carving best out of them.

It is evident from the 16 personality tests in which I have scored 69% in extraverted

traits and 58% in Observant traits. It signifies that I have the potential to establish

collaboration among the team members as I am outwardly enthusiastic for associating

with other individuals by giving them immense respect and recognising their efforts in

MENTORING & LEADERSHIP DEVELOPMENT

inclusive manners (refer to appendix 1). Furthermore, from the Blake and Mouton

managerial grid, it is observed that I have team leadership traits enabling cross-

cultural management of the employees (refer to appendix 2). Thus, it is justified that

I am a community minded person eager to support others, which is helpful for

enhancing the team performance and delivery of high-quality projects. Based on the

transactional analysis test, it is evident that I possess the strength to switch back

and forth between the parenthood and adulthood characteristics (refer to appendix

3). Envisaged to be a leader, achieving sustainable success requires more than talent

and resources, it demands effective leadership and the development of robust

capacities. Robinson (2022), has mentioned that flexibility in leaders is crucial for

increasing trust, enthusiasm and inclusiveness among the team members that

ensures optimised productivity and effectiveness. Therefore, it is understood that I

possess potential capability for supporting the culturally diverse team members in an

inclusive manner by adding communication, flexibility, community mindedness and

others.

Mentoring Activities and experiences

International mentorship program on cultural exchange

Peer mentoring programs benefit organisations with a diverse workforce, allowing

employees to learn from colleagues with different perspectives and backgrounds. A

systematic and planned programme known as a mentorship programme pairs

experienced people (mentors) with less experienced people (mentees) to offer advice,

support, and knowledge sharing. In order to prepare myself as an international leader,

this mentorship program can help me to understand international leadership styles,

and gain knowledge for being a leader. By facilitating connections between colleagues

and promoting a sense of community within the workplace, peer mentoring can help

MENTORING & LEADERSHIP DEVELOPMENT

improve employee engagement, retention, and productivity. Diversity and mentorship

are a great combination since both help in learning more about other cultures via the

sharing of knowledge, values, and cultural experiences (Zhou, 2021). This helps to

advance the objective of providing equal opportunity for everyone in the workplace. In

the cultural mentorship program, I learned about different cultures, and experiences in

different cultural backgrounds around the world. Moreover, after being enrolled in this

program, I recognised the importance of establishing a relationship based on mutual

respect, trust, and a deep connection between the mentor and mentee. This will further

help my career to develop since I will be able to connect with my team members and

be a good leader. Gaining useful skills for culturally aware mentoring guarantees that

I can work with mentees from various backgrounds and experience a sense of

acceptance and understanding.

International mentorship program including global leadership conference

In order to become a leader in global companies, global leadership mentorship

programs are essential to be considered. In future, I want to see myself as a successful

leader in global companies, and this program has aided me to start with the process

of becoming an international leader. The primary objective of the programme is to

increase the representation of Global Majority perspectives and opinions among

academics studying leadership studies. Participants accept an approach to study that

recognises varied experiences of resilience and emancipation across ethnicities and

origins in the context of collaborative research and multidisciplinary projects (Grocutt

et al., 2020). Being in a mentor program helped me to become more self-aware,

emotionally intelligent, and is capable of making better decisions in addition to

speeding up their learning process.

MENTORING & LEADERSHIP DEVELOPMENT

The mentor programme is a powerful way to develop your communication skills as a

culture change professional. To maximise your mentorship experience, you need to

be committed, engaged, and flexible.I also learned about different leadership skills

and style of international leaders who have proved themselves as the best leader for

the companies. My critical thinking, decision making and problem-solving skills

became better after taking part in the program. I also became more confident to prove

myself as a leader in my future career.

Leadership Competencies

I believe that in order to manage the cross-cultural diverse team members, language

skill and culturally intelligence competencies are required by leaders for compelling

them to provide best out of them within the work. Cultural intelligence refers to the skill

to relate and work effectively in culturally diverse situations. It's the capability to cross

boundaries and prosper in multiple cultures. Laker (2021), has mentioned that

language skill is beneficial for the inclusive leadership style for increasing the self-

confidence and efficiency for managing the culturally diverse team members. Hence,

I have inferred that language skills are significant for implementing an approach of

diversity, inclusivity and equity within the team members helpful for increasing their

motivation. Additionally, It is evident from the Blake and Mouton managerial grids and

transactional analysis that I possess qualities of team leaders and flexibility that

comprises language skill and cultural intelligence competencies which is important for

the development of the collaboration among the multi-cultural members (refer to

appendix 2 and 3). Additionally, from the 16 personalities test it is evident that I

have the ability to establish collaboration among the team members as I am

community minded (refer to appendix 1).

MENTORING & LEADERSHIP DEVELOPMENT

As per the study of Blair, Littman and Paluck (2019), community minded individuals

are capable of providing imminent contribution within the work which is pragmatically

important for adding strategic thinking and effectiveness within the team. Thus,I

believed that community mindedness might be pivotal for adding global strategic

thinking as a leader in a renowned MNC in upcoming years. Therefore, it is understood

that my leadership competencies like cultural intelligence, language skill help to

develop my leadership competencies. Global strategic thinking enhances networking

competencies and support in career development in the near future and is significant

for managing the culturally diverse team members by focusing on their unique

characteristics. This competency enhances the ability to use initiative to make

connections and build relationships, in order to help develop and improve your skills,

stay on top of the latest industry trends, give access to opportunities and advance your

career. Additionally, cultural intelligence is the one competence that helps in

improving networking competency helpful since it helps in establishing strong

relationships with team members in cross-cultural workplace.

Action Plan

Career path

In the potential of the degree in international tourism and management, there can be

various professional career paths.

Entry level position in the Tourism industry

I will consider a job role as a travel coordinator or planner for tourism companies and

event management firms. It is because this will allow me to obtain practical knowledge

of the industry processes and operational factors.

Hospitality management

MENTORING & LEADERSHIP DEVELOPMENT

I can also take up a role of working in a hotel as a revenue manager of human relation

management for hotel chains. This would enhance my skills in terms of communication

and handling guests along with the ideas of improving the gusset experiences and

operational optimisation.

Tourism Consultant

I could join the role of tourism consultant in a tourism firm where I can excel in my

career through conducting research and providing insights for developing better

customer experiences with the tour packages. In addition to that, being a tourism

consultant, I could gain knowledge about effective strategies for visiting good places

at an affordable cost that would increase the customer base of the company.

Goals

Short-term goals

Goals How?

To complete my Master degree with

decent marks

I will study each of the subjects with full

focus as well as complete the project and

assignment to attain a good score.

To enhance my language skills to

understand different languages

I will take up a good course for learning

languages and do online classes

Long-terms goals

Goals How?

To get a job in a renowned tourism or

hospitality management company

I will enhance my skills and prepare

myself for cracking the interview and

perform well at my work

To develop practical experiences and I will focus on mt role and perform my

MENTORING & LEADERSHIP DEVELOPMENT

learning and build good network and

connections

responsibilities carefully with continuous

learning mindset for develop more

knowledge in the industry operations and

handling situations

To build my own tourist consultancy firm I will utilise my learnings, knowledge

and skills gained from my education and

job to establish my own consultancy

firm.

Table 1: Action Plan

Translating career goals into statements of intent

Strategies to achieve decent marks in master degree

Activity Purpose Time-frame

Attain lectures on a regular

basis

To be productive and

focused

On-going

Strategies to enhance my language speaking skills

Take online language

classes regularly

To gain more skills 4-5 months

Strategies to get high ranked job at renowned hospitality management

company

Activity Purpose Time-frame

Apply jobs in online portals To get good and reputable

job

8 months

Potential strategies to gain practical experiences

Communications skill,

leadership skill and

researching skill

development

To enhance skills and

competencies

3-4 years

Strategies to build own tourist consultancy firm

Build network and

contacts for building own

business

To build own business or

firm

4-5 years

Table 2: Translating career goals into statements of intent

MENTORING & LEADERSHIP DEVELOPMENT

Poster

Leadership style

The following six qualities define inclusive and multicultural leadership:

courage, commitment, curiosity, cultural intelligence, and teamwork.

It is clear from my results from the 16 personality tests that I scored 58% in

observant qualities and 69% in extraverted traits.

According to the Blake and Mouton managerial grid, I possess team

leadership qualities that make it possible to manage people from different

cultural backgrounds.

The results of the transactional

transactional analysis test clearly show that I have the

ability to alternate between the traits of adulthood and parenthood.

I gained knowledge about other cultures and experiences in various cultural

contexts globally through the cultural mentorship programme.

Mentoring activities

Through mentoring programmes, people can share information, grow

professionally, and establish connections with one another.

Knowledge, values, and cultural experiences can be shared through diversity

and cultural mentoring programmes (Zhou, 2021).

The Global Leadership Mentor Programme facilitates the development of self-

awareness, emotional intelligence, and decision-making skills.

Leadership Competencies

Develop competences in terms of cultural intelligence is essential for

maintaining collaborative approach as a leader

MENTORING & LEADERSHIP DEVELOPMENT

Additionally, language skills are important as in order to understand information

and employees' perspectives of various places globally, it is important to learn

different languages.

In order to become successful in the tourism sector it is essential to have

networking skills as well as strategic thinking skills for making vast contacts.

Furthermore, language proficiency is important for establishing an environment

of inclusivity, diversity, and equity among team members, which in turn helps

to boost motivation.

Career path

Entry level jobs in the tourism industry as a travel coordinator that will allow to

gain operational knowledge from the base.

Job as a tourism consultant, human relation manager and tourism company

manager.

Action plan

Short-term goals

Goals How?

To complete my Master degree Study subjects and finish projects.

To gain language skills Course for learning languages and do

online classes

Long-terms goals

Goals How?

To get a job Prepare for cracking the interview and

perform well

To develop practical experiences perform responsibilities with learning

MENTORING & LEADERSHIP DEVELOPMENT

mindset

To build my own tourist consultancy firm Implement knowledge and skills gained.

Table: Action Plan

MENTORING & LEADERSHIP DEVELOPMENT

Reference

16Personalities (2013) Consul personality, 16Personalities. NERIS Analytics Limited.

Available at: https://www.16personalities.com/esfj-personality (Accessed: 3 May

2024).

Blair, G., Littman, R. and Paluck, E.L. (2019) ‘Motivating the adoption of new

community-minded behaviors: An empirical test in Nigeria’, Science Advances, 5(3),

p. eaau5175. Available at: https://doi.org/10.1126/sciadv.aau5175. (Accessed: 3 May

2024)

Blake and Mouton (1964) The Blake and Mouton Managerial Grid Leadership Self

Assessment Questionnaire. Available at:

https://www.bumc.bu.edu/facdev-medicine/files/2010/10/Leadership-Matrix-Self-

Assessment-Questionnaire.pdf (Accessed: 3 May 2024).

Bourke, J. (2016) The six signature traits of inclusive leadership, Deloitte Insights.

Available at: https://www2.deloitte.com/us/en/insights/topics/talent/six-signature-

traits-of-inclusive-leadership.html (Accessed: 3 May 2024).

Bourke, J. and Titus, A. (2020) The key to inclusive leadership, Harvard Business

Review. Available at: https://hbr.org/2020/03/the-key-to-inclusive-leadership

(Accessed: 3 May 2024).

Brower, T. (2021) Empathy Is The Most Important Leadership Skill According To

Research, Forbes. Available at:

https://www.forbes.com/sites/tracybrower/2021/09/19/empathy-is-the-most-

important-leadership-skill-according-to-research/ (Accessed: 3 May 2024).

Grocutt, A. et al. (2020) ‘Can mentoring programmes develop leadership?’, Human

Resource Development International, 25(4), pp. 1–11. Available at:

https://doi.org/10.1080/13678868.2020.1850090. (Accessed: 3 May 2024)

Laker, B. (2021) Leaders Can Benefit From Learning A New Language, Forbes.

Available at: https://www.forbes.com/sites/benjaminlaker/2021/12/18/leaders-can-

benefit-from-learning-a-new-language/ (Accessed: 3 May 2024).

MENTORING & LEADERSHIP DEVELOPMENT

Robinson, B. (2022) Work Flexibility Is the Most Important Leadership Skill, According

to Research, Forbes. Available at:

https://www.forbes.com/sites/bryanrobinson/2022/05/01/work-flexibility-is-the-most-

important-leadership-skill-according-to-research/ (Accessed: 2 May 2024).

Zhou, L. (2021) ‘Cross-Cultural Mentoring: Cultural Awareness & Identity

Empowerment’, InterActions: UCLA Journal of Education and Information Studies,

17(1). Available at: https://doi.org/10.5070/d417150292. (Accessed: 3 May 2024)

MENTORING & LEADERSHIP DEVELOPMENT

Appendices

Appendix 1: 16 personality tests

Figure 2: 16 personality test

(Source: 16Personalities, 2013)

MENTORING & LEADERSHIP DEVELOPMENT

Appendix 2: Blake and Mouton Managerial grid

Figure 3: Blake and Mouton Managerial grid

(Source: Creative Property of The Vision Council, 2009)

MENTORING & LEADERSHIP DEVELOPMENT

Appendix 3: Transactional analysis

Figure 4: Transactional analysis

MENTORING & LEADERSHIP DEVELOPMENT

Appendix 4: Poster presentation